Privacy Policy – EzyPzy

Last Updated: April 7, 2026

This Privacy Policy describes how Ezytown Technology Private Limited, available through EzyPzy and ezypzy.shop, collects, uses, stores, and shares personal data when you use the app, create an account, place an order, manage a business, create marketplace listings, contact support, or report content.

1. Information We Collect

• Account details such as name, phone number, account type, and profile information.
• Order, delivery, pickup, support, report, grievance, and complaint-related information.
• Business details, product details, listing content, uploaded photos, uploaded videos, and other content you choose to publish.
• Camera or photo library access, when permitted by you, to upload photos and videos.
• Location access, when permitted by you, to help autofill address information and show nearby businesses.
• Device, app usage, notification token, logs, IP-related technical records, and fraud-prevention information.

2. Why We Use Personal Data

We use personal data to provide login and account access, operate platform features, support e-commerce and marketplace flows, communicate with users, enable support and complaint handling, detect abuse or fraud, enforce platform rules, improve the service, and meet legal or regulatory obligations.

3. Business Users, Sellers, and Buyer-Seller Communication

Because EzyPzy connects customers with business users and marketplace sellers, some information may be shared with the relevant business user or seller where needed to process an order, coordinate pickup or delivery, answer an inquiry, or resolve a dispute.

4. Sharing of Information

We may share relevant information with service providers that help us operate EzyPzy, with business users or sellers involved in your activity, and with government authorities, courts, regulators, or law-enforcement authorities where legally required or where reasonably necessary for safety, fraud prevention, dispute handling, or legal compliance.

5. Data Retention

We retain information for as long as reasonably necessary for account administration, support, fraud prevention, platform safety, order history, complaint handling, dispute review, legal compliance, and legitimate business recordkeeping.

6. Your Choices and Requests

• You may update profile details in the app where that functionality is available.
• You may request account deletion, correction, or support assistance through EzyPzy support channels.
• You may control some notifications through your device or app settings where available.

7. Account Deletion

If you have created an account, you may request deletion through the account section of the app where that functionality is available. On deletion, your profile information and associated personal information that is no longer required may be removed or de-identified. Certain records may be retained as permitted or required by applicable law.

8. Security

We use reasonable administrative, technical, and organisational measures to help protect personal data. However, no method of storage, transmission, or security is completely foolproof.

9. Children

EzyPzy is not intended for children under the age of 13. If you believe a child has provided personal data through the platform, please contact us.

10. Contact and Grievance

For privacy questions, data requests, grievances, complaints, legal notices, and security-related reports, you may contact us using the details below.

Company Name: Ezytown Technology Private Limited
Brand / Platform: EzyPzy
Privacy Contact Email: support@ezypzy.shop
General Inquiries: info@ezypzy.shop
Legal Notices: legal@ezypzy.shop
Security Reports: security@ezypzy.shop
Grievance Officer Name: Ashok Mittal
Grievance Officer Email: grievance@ezypzy.shop
Business Address: EzyPzy Shop, Guhla Road near Bijli Board, Cheeka, 136034, India

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website and within the app.